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  • Installaiton failed

    Please check the model list if the cartridge can not be installed.
    Please check whether the protection shield is removed or unopened,if the model is checked to be compatible.
    Please contact the supplier is there is still abnormality.
  • Leakage

    Please clean the cartridge surface if there is any toner on the surface when the package is opened.
    The cartridge is normal if there is no toner leak after you shake the cartridge several times.(Tiny toner leak may happen in certain parts of the cartridge caused by toner aggregation caused by transportation)
    Please contact the supplier is there is still toner leak after you shake the cartridge several times.
    Please follow the above steps to check if the cartridge is usable.
  • When a new cartridge is inserted, the printer sometimes states the new cartridges to be half full. Why does it happen?

    The printer only estimates the level of the ink in the cartridge. It is not a precise measurement.
    The new cartridges should be full and should last as long as normal.
  • When I print a sheet, the colours do not exactly match the ones displayed on my screen.

    Differing monitor drivers will produce slightly different colours and therefore the colours displayed on your screen will always be slightly different than the ones that your printer prints.
    You could try to match them but each program uses a slightly different driver and therefore each colour scheme is slightly different.
  • Vertical lines are not aligned or vertical banding appears. How do I align the print head on my printer?

    First make sure you are using the most current version of the printer driver.
    Most printers will have a utility function which will give you an option to allign the printer head. Follow the instructions on the screen.
    Make sure to use the printers power switch to turn off the printer,otherwise the settings will not be saved.
    If you have already tried to align the print head and did not have any success,try turning high speed off in the printer driver settings.
  • Sometimes when a OEM cartridge is installed, a warning prompt states that "Non-genuine cartridge is installed, continue?" why does this happen?

    Warning prompt is set by the printer manufacturer.

    Click YES to continue printing.

    There is no impact on printer and printing quality.

  • After the cartridge is inserted into the printer, why does the printer not recognise the cartridge?

    Take the cartridge out and reinstall it again.

    Use a dry cloth or paper tissue to clean the chip and reinstall it.