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After the cartridge is inserted
into the printer, why does the printer not recognise the
cartridge? |
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Take
the cartridge out and reinstall it again.
Use a dry cloth or paper tissue to clean the chip
and reinstall it. |
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Sometimes when a OEM cartridge is
installed, a warning prompt states that "Non-genuine
cartridge is installed, continue?" why does this
happen? |
| |
Warning
prompt is set by the printer manufacturer.
Click YES to continue printing.
There is no impact on printer and printing quality. |
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When a new cartridge is inserted,
the printer sometimes states the new cartridges to be
half full. Why does it happen? |
| |
The
printer only estimates the level of the ink in the cartridge.
It is not a precise measurement.
The new cartridges should be full and should last
as long as normal. |
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Nothing prints out or color absence
exists when new cartridge(s) are installed. Why does it
happen? |
| |
Ensure
that you have purchased the correct cartridge for your
printer.
Make sure the printhead works normally. Conduct printhead
cleaning if it's dry or blocked.
Make sure the yellow sealing label is removed before
installation. Absolutely, make sure the air holes are
printed for cartridges with a yellow pin attached (non-yellow
sealing lable cartridge). |
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Vertical lines are not aligned or
vertical banding appears. How do I align the print head
on my printer? |
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First
make sure you are using the most current version of
the printer driver.
Most printers will have a utility function which will
give you an option to allign the printer head. Follow
the instructions on the screen.
Make sure to use the printer's power switch to turn
off the printer, otherwise the settings will not be
saved.
If you have already tried to align the print head
and did not have any success, try turning high speed
off in the printer driver settings. |
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Only garbled text is printing. Why? |
| |
The
interface cable may not be securely connected. Turn
off the printer and computer. Disconnect and reconnect
the cable on both the printer and computer.
Make sure the printer is directly connected to the
computer and not through a pass through device such
as a switchbox. Make sure the printer cable is fully-shielded
and meets the printer's specifications (a fully shielded
IEEE-1284.4, D4 mode, compliant parallel cable is recommended
with a length of 6 feet or less if you are using a PC).
If you are only experiencing the issue when trying
to print from Windows, make sure you are using the correct
driver. Select your default printer driver. Check for
and delete any stalled print jobs. |
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When I print a sheet, the colours
do not exactly match the ones displayed on my screen. |
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Differing
monitor drivers will produce slightly different colours
and therefore the colours displayed on your screen will
always be slightly different than the ones that your
printer prints.
You could try to match them but each program uses
a slightly different driver and therefore each colour
scheme is slightly different. |
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